Concerto Software And Aspect Communications
Complete Merger WESTFORD, Mass., Sept. 23, 2005 Concerto Software and Aspect
Communications today announced completion of their merger. The transaction was
approved by a majority of Aspect Communications shareholders on 21 September
2005. The new entity, privately held by Golden Gate Capital, Oak Investment
Partners, company management and others, will now operate as Aspect Software The
newly formed Aspect Software brings together more than 30 years of contact
center expertise and innovation with a robust, market-leading product portfolio
that includes predictive dialers, automatic call distributors (ACD), unified
contact center systems, self-service interactive voice response (IVR) systems,
workforce management applications and performance analytics solutions, enabling
the company to meet customer demand for increased functionality and reduced
complexity. Aspect Software will continue to evolve and support all of its major
product lines, build tighter integrations among its products and provide
evolutionary methods for customers to adopt new and emerging technologies.
The new Aspect Software is committed to protecting our customers investments and
is well-equipped to support them in achieving their strategic collections,
customer service and sales and telemarketing objectives," said Jim Foy,
president and chief executive officer (CEO) of Aspect Software. "Our products
combined with the insight of industry luminaries and technology inventors like
Gary Barnett, Jim Mitchell and Roger Sumner uniquely position Aspect Software to
offer a level of expertise that is unmatched in the contact center industry."
Our top priority is to make our customers comfortable with the fact that the
products they rely on to run their businesses are going to continue on, and to
ensure they see enhanced product support. At the same time, it is crucial for us
to invest in R & D so we can continue innovating in order to provide them with a
non-disruptive path to the future as and when they require it" said Gary
Barnett, chief technology officer (CTO) and executive vice president of
worldwide customer support, Aspect Software. "We have developed a strong product
roadmap that supports these priorities and takes advantage of the strengths both
companies bring to the table. We will spend the next several weeks and months
communicating that roadmap to our customers."
